Be the Marketplace Champion
Modern marketplaces like Otto no longer leave the communication of delivery messages like “Your package will arrive tomorrow” to external mail order providers like DHL, DPD, Hermes or the merchant using the marketplace. Get PAQATO, the tool for fully automated post purchase communication for marketplaces.
Back to the marketplace
Lead up to + 70% of the customers back to your marketplace track & trace page and complete their customer journey.
Generate up to + 10% more revenue by getting customers excited about more products on your Marketplace Track & Trace page.
Ensure that marketplace customers do not become online shop customers. Adopt all information on the package journey in your marketplace design.
Back to the marketplace
Lead up to + 70% of marketplace customers back to your marketplace during the package journey.
Inform customers automatically and personalized about the status of their package journey in your corporate design. Select exactly the information and messages that customers should receive during the package journey from + 30 different templates. Send messages via e-mail, SMS, WhatsApp or push notification. Complete the shipping messages with advertising banners, rating options and recommendation motivators and let the package journey become the gamechanger for your marketplace.
Generate up to + 10% more revenue by inspiring customers with complementary products and promotions on your marketplace track & trace page.
Create your own marketplace track & trace page based on a variety of templates. Once set up, you inform all customers in your marketplace about the current shipping status. Numerous widgets allow you to add advertising banners and product recommendations to your track & trace page. This way you offer your customers a consistent customer journey – from their order to the receipt of their package.
Ensure that marketplace customers do not become online shop customers. Adopt all information on the package journey marketplace design.
A large number of the stores that use your marketplace to sell their products use shipping messages on the package journey to promote their own online stores to marketplace customers. They guide marketplace customers with shipment updates on the package journey to their own track & trace page and inspire customers to order in their own online shop. With PAQATO you can now inform marketplace customers yourself and avoid losing them to other businesses.
No more music on hold
Up to – 30% less inquiries due to automated post purchase communication.
With PAQATO, you continue to hand over the packages to your mail order providers, but you take care of the post purchase communication – inform your customers in your corporate design and wording. By doing so, the marketplace journey continues and you don’t lose your customers to the shipping service provider or another store. If something goes wrong, PAQATO automatically communicates the appropriate message to appease the customer and prevent anger or even a bad marketplace rating.