Upselling has never been easier
For every message you send with PAQATO, you have a chance that a customer will repurchase from your store.
You invest time and budget in the appearance of your shop and advertising measures? Motivating customers to buy again is 5x cheaper than acquiring new customers. With PAQATO you still hand over the parcels to your logisticians, but the tracking messages about the parcel status are coming from you and customers are guided to the track & trace page of your shop. The high sensitivity of your customers while waiting for their package leads up to + 110% opening rate of status update messages.
But that’s not all, up to + 70% of your customers also return to the store to track the shipment status of the order on your track & trace page. The marketing potential is huge. Supplement shipping messages and your track & trace page with promotions, product recommendations and inspire up to + 10% of your customers to repurchase.
Make up to + 10% more revenue with the same customers
With PAQATO, you not only improve the customer experience, you also make up to + 10% more revenue on average — with the same customers.
Successful startups like KoRo and Rose Bikes as well as big players like Otto and Thalia know about the power of PAQATO and generate up to + 10% more sales on average with the same customers using the post purchase communication tool.
Up to – 30% less inquiries due to automated post purchase communication
Invest freed up resources of your team in more revenue.
Once set up, PAQATO sends the appropriate status messages to your customers and directs them to your track & trace page. You can choose from over + 30 messages on the package journey and also integrate additional information such as banners, promotions and product recommendations in the messages. Your customers will be continuously informed and will no longer contact your service center for information on shipping status, address changes or delivery dates.
Every customer becomes a profitable influencer
Impress your customers with PAQATO with the best service at exactly the right time and motivate them to recommend your store to their friends.
A recommendation from a friend is superior to any advertisement. Because your customer has a trust bonus. With PAQATO, you automatically ask your customers for a recommendation at the exact moment when they are highly emotional. In addition, PAQATO offers you space for smart recommendation motivations. This combination lets your recommendation rates go through the roof.