The simple e-commerce returns process. 

Delight your customers with smooth returns processing and simplify your internal returns process at the same time. If your customers experience a pleasant returns process, 95% of them are likely to purchase from your store again.

PAQATO Return can be directly connected to your online shop and you can immediately provide your customers with a fully automated returns processing.


Offer your customers a simple and intuitive process to return their orders. Simply include the link to your shop’s own returns portal in your shipping communication and delight your customers with a completely digital returns process in your own design. 

Evaluate reasons for returns

As of today, you are able to configure all reasons for returns yourself. You have your customers’ details available digitally and you can evaluate them immediately. This way, you keep track of which items were returned for which reasons, to fine-tune description texts, size specifications, and product photos for your shop.  

Done with a few clicks

The easiest returns process your customers have ever experienced. Log in, view orders, select items to return, create a return label and self-print – ready for the return journey!