QONTROL — BI-supported shipment controlling for higher customer satisfaction
Who performs how?
With QONTROL, you now have a full overview of the performance of your CEP service providers, forwarders and dropshipping partners.
Potential status traffic
Thanks to colored visualization, you get a clear overview of the travel status of all customer orders so that you can immediately inform customers about the status of their order.
Decrease service requests
If problems occur during the shipping process, you can proactively inform your customers. You can reduce customer inquiries about package status by up to – 30%.
Diverse information finally becomes visible for you
Mail order provider overview You get a clear overview of all mail order providers, carriers and dropshipping partners.
Performance Dashboards show you the performance of mail order providers and dropshipping partners.
Quality checkAnalyze the shipping quality, such as turnaround times and incoming customer requests of your dropshipping partners.
BenchmarkingBenchmark the performance of your mail order providers with others to make sure you’re trusting the right one.
Visual travel overview PAQATO visualizes the packages where there are problems and where everything runs smoothly in color. This way you can proactively inform and appease your customers.
Heatmap You get access to a heatmap including a visual status overview of the performance of parcel centers on the postal code level.
Document archive All receipts and documents of your customers, such as delivery receipts and acceptance signatures, are available and archived for an unlimited period of time.
Package AlertCreate custom alert notifications based on shipping events to be proactively informed.
Process analysis Track and benchmark internal processes, like the package’s journey from incoming order through production and finishing to shipment.
Forecast for parcel returnsPAQATO calculates the forecast of incoming returns and return shipments on the basis of previous returns and return shipments for optimal capacity planning.
Proactive communicationIf a package is delayed, you can directly trigger personalized and proactive end-customer communication.
Be the experience captain
Reduce customer inquiries about the package status by up to – 30%.
With QONTROL, you now have a complete overview of the performance of your CEP service providers, forwarders, and dropshipping partners.
You can benchmark the performance of your mail order providers and have a clear overview of the travel status of all customer orders thanks to color visualization. If something goes wrong with the delivery by the mail order provider, you can proactively inform your customer.
Be the performance specialist
This way you get a centralized view of your data and ensure the best possible performance.
Once set up, you are at all times aware of the quality of your complete package journey. You can select and filter from a wide range of information. PAQATO also connects seamlessly with your ERP and store system. This way you get a centralized view of your data and ensure the best possible performance.