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Starter
For modern teams who want to inspire customers about the package journey on their own track & trace page.
0,00 € per month
Unlimited shipments + unlimited touchpoints
TRAQ
- Track & trace page integrated in own online shop
ANALYTIQ
- KPI dashboards
Test all premium and enterprise features
Premium
For professional teams who want to provide customers with a fully comprehensive customer journey.
from 244 € per month
corresponds to approx. 6,000 touchpoints
TRAQ
- Track & trace page integrated in your own online shop
- Add banners, products and CTA’s
SPEAQ
- Shipping communication in your CI and own wording
- >30 action triggers for shipping messages
QONTROL
- Clear dispatch controlling
- Alarm notifications for shipping events
- 12 months shipment archive
ANALYTIQ
- KPI dashboards
- Benchmark your performance
Enterprise
For modern teams who want to offer their customers high end communication during the package journey.
On request
we will be happy to work with you to coordinate an individual service package.
TRAQ
- Track & trace page integrated in your own online shop
- Add banners, products and CTA’s
- Unlimited custom design templates
SPEAQ
- Shipping communication in your CI and own wording
- >30 action triggers for shipping messages
- Communicate multilingual
QONTROL
- Clear dispatch controlling
- Alarm notifications for shipping events
- 12 months shipment archive
- Team and store organization
ANALYTIQ
- KPI dashboards
- Benchmark your performance
The PAQATO services for a perfect parcel journey
Supportive Onboarding
The PAQATO service team supports you from the start. This way, you inspire your customers easily and promptly with the perfect customer experience on their package journey.
Individual templates
The PAQATO team supports you in creating your CI-compliant track & trace page and post purchase communication.
This way, the package journey becomes a Gamechanger from the very first second.
User training
Software is only as good as the people who use it. The PAQATO team will train you to unleash the full power of PAQATO.
All functions at a glance
| Function | Starter | Premium | Enterprise |
|---|---|---|---|
| Price | for free | from 244 € | on request |
| Included shipments | unlimited | 1,000 | individual |
| TRAQ | |||
| Create and manage your track & trace page in your own corporate design | ✔ | ✔ | ✔ |
| Add banners, products and CTAs to your track & trace page | ✔ | ✔ | |
| Integrate the track & trace page into your online shop | ✔ | ✔ | |
| Create individual design templates for your track & trace page | 1 | 3 | unlimited |
| Integrate Click & Collect orders | Add-On | Add-On | Add-On |
| Visualize the ordered shipment content | Add-On | Add-On | Add-On |
| Send information before shipment – like production status | Add-On | Add-On | Add-On |
| Send information after shipment delivery | Add-On | Add-On | Add-On |
| SPEAQ | |||
| Communicate the package journey in your own corporate design and wording | ✔ | ✔ | |
| Choose appropriate action triggers for your shipping messages | > 30 | > 30 | |
| Create custom action triggers for shipping messages | ✔ | ✔ | |
| Create custom design templates for shipping messages | 3 | unlimited | |
| Integrate Click & Collect orders | Add-On | Add-On | Add-On |
| Post purchase communication via SMS | Add-On | Add-On | Add-On |
| Post purchase communication via WhatsApp | Add-On | Add-On | Add-On |
| Post purchase communication via Push Notification | Add-On | Add-On | Add-On |
| Visualize the ordered shipment content | Add-On | Add-On | Add-On |
| Send information before shipment – like production status | Add-On | Add-On | Add-On |
| Send information after shipment delivery | Add-On | Add-On | Add-On |
| QONTROL | |||
| Overview of current shipments and their status in the shipping cockpit | ✔ | ✔ | |
| Create alarm notifications for shipment events | ✔ | ✔ | |
| Archive all shipment data for up to 12 months, such as posting receipts, customs documents, etc. | ✔ | ✔ | |
| Archive all shipment data and documents for more than 12 months | Add-On | Add-On | Add-On |
| DSGVO protection: Anonymize shipment data and define deletion times | ✔ | ||
| ANALYTIQ | |||
| Use specific KPI dashboards according to team role or department | ✔ | ✔ | ✔ |
| Use filters to customize your dashboard according to your needs | ✔ | ✔ | ✔ |
| Benchmark your performance | ✔ | ✔ | |
| Export data for further processing | ✔ | ✔ | |
| Customize your KPI dashboard and reporting | Add-On | Add-On | Add-On |
| Integration | |||
| Connection via standard interface: PAQATO CSV, PAQATO API, PAQATO PLUGIN | ✔ | ✔ | ✔ |
| Connect online shops | 1 | 3 | unlimited |
| Connect additional online shops | Add-On | Add-On | Add-On |
| Connect marketplaces | ✔ | ✔ | |
| Connect additional marketplace | Add-On | Add-On | Add-On |
| Connect dropshipping partner | Add-On | Add-On | Add-On |
| Connect standard CEP service providers: DHL, DPD, Hermes, GLS and UPS | 1 | 3 | 5 |
| Connect freight forwarders | ✔ | ✔ | |
| Connect your ERP system | ✔ | ✔ | |
| Connection via individual interface | Add-On | Add-On | Add-On |
| Languages | |||
| Communicate multilingual | DE | 2 languages | 5 languages |
| Communicate in additional languages | Add-On | Add-On | Add-On |
| Organization | |||
| Use the PAQATO test environment incl. demo data | ✔ | ✔ | ✔ |
| Communicate and overview the status of multi-package deliveries | ✔ | ✔ | |
| Create new users | unlimited | unlimited | unlimited |
| Define rights and role concepts for your team | ✔ | ||
| Organize and control clients like stores, marketplaces or customers | ✔ | ||
| Visualize and monitor ordered items in SPEAQ, TRAQ & QONTROL | ✔ | ||
| Support | |||
| Telephone support | ✔ | ✔ |
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