Personalized communication on the package journey

With the same amount of customers you make up to + 10% more store revenue on the package journey using PAQATO. This is because PAQATO leads up to + 70% of your customers to your own track & trace page with fully automated and personalized post purchase communication.

Das all-in-one Tool für vollumfängliche
Kommunikation auf der Paketreise

Over 1,000 online shops inspire their customers with PAQATO!

Be the gamechanger
because starting today, every package shipped will boost your store’s sales.

Modern retailers no longer delegate the communication of shipping messages such as “Your package will arrive tomorrow” to external mail order providers such as DHL, DPD, Hermes and others. Get PAQATO, the tool for full post purchase communication out-of-the-box.

Inspire customers to buy again

Use the attention of your customers during the package journey and benefit from up to + 10% more sales.

Collect 5 star ratings

Messages sent during the package journey lead to interaction with up to + 70% of your customers. Use their attention to gain reviews.

Get recommendations

Use the package journey to boost your shop traffic and encourage customers to tell their friends and colleagues about your products.

Versandkommunikation von PAQATO

Be the gamechanger with SPEAQ

Direct up to + 70% of your customers back to your shop during the package journey and increase the customer happiness.

Inform customers about the status of their package delivery in a fully automated and personalized way after their purchases in your shop or on marketplaces. Choose messages for over 30 different events that you want your customers to receive during the package journey. Whether via email, SMS, WhatsApp or push notification. Add banner ads or rating options to the messages and let the package journey become a gamechanger for your business.


Be the money maker with TRAQ

Generate up to + 10% more revenue by inspiring customers with products and promotions on your own track & trace page.

Create your own track & trace page based on various templates and integrate it into your online shop. Once set up, you can inform customers in your store about the current shipping status. Numerous widgets allow you to complete your track & trace page with advertising banners and additional products. This allows you to offer your customers a consistent customer journey – from the receipt of the order, to the preparation of the shipment, the handover to the logistics provider and the arrival at your customer’s location – including a possible return journey.

Screenshot - Track & Trace Seite auf dem Tablet

Mit QONTROL hast du ab heute den vollen Überblick über die Performance deiner KEP-Dienstleister

Be the performance champion with QONTROLReduce customer service requests by up to – 30% and receive an overview of the performances of your CEP service providers.

With QONTROL, you now have a complete overview of the performances of your CEP service providers, forwarders, and dropshipping partners. You can benchmark the performances of your mail order providers and have a clear overview of the shipment status of all customer orders thanks to colored visualization.

If there happens to be a problem in transit, you can proactively inform your customers. As a result, you can reduce customer inquiries by up to – 30%.

Connect PAQATO seamlessly with your system

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You want to become the champion of returns?

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“With PAQATO we have 50% less unwanted returns – simply because we communicate proactively with our customers!

I would always recommend including a system like PAQATO right at the start to ensure customer satisfaction right from the beginning and offer consistent shipment information.”

Daniela Isfort, Managing Director – ISFORT Gruppe
No! Yes!

You want to become the hero of your online shop and turn marketplace customers into shop customers?

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“Clearly the best and most simple solution for guiding marketplace customers into your own store. Personally, I was blown away by the easy integration of shipment tracking in our shop. We now ship 1,200 parcels a month. Thanks to PAQATO, the effort for our customer service remained as low as it was for 200-300 parcels per month.”

Fabian Bentz, Founder –
No! Yes!

You want to become the money maker?

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“For small and large teams that want to strengthen their brand identity and rely on returning customers, PAQATO can have a powerful impact.”

Steffen Bauer, Founder and Owner – Sensus Media
No! Yes!

You want to become the performance champion?

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“By using PAQATO, we always keep an eye on both the number of packages shipped as well as the speed of delivery. And that despite the sometimes gigantic shipping volume. This leaves enough time for us to constantly optimize our delivery process.”

Tijana Stokic, Head of Marketing –
No! Yes!

Get started now and make the parcel journey your company’s gamechanger.

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Book your free and personal consultation now