Trusted by more than 650 Shops worldwide.
PAQATO provides extensive possibilities to optimize your customer experience.
Combine our features for a perfect customer experience as many well-known brands already do. Design fully automated shipping notifications individually and solve issues proactively.
Personalized shipping notifications and tracking directly in your online shop
Perfectly matched
Our products
QONTACT
Automated customer communication in your design
ON-TRAQ
Track & Trace page directly in your online shop
QONTROL
Shipping analysis and proactive issue resolution
PROTEQT
Enhance your product with our first-class enterprise data protection
Quick and easy integration
Transmit parcel data
Customize shipping notifications
Set up a Track & Trace page
Get started
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Our partners and clients
“With PAQATO, our users can extend the positive shopping experience to their customers’ doorstep. We are delighted to have gained PAQATO, a true specialist in this field, as a new partner.”Patrick Kleine-Albers Director Industry Partnerships
“PAQATO combines all parcel service providers and forwarding agents including detailed tracking data in one place. Thanks to this new transparency in the shipping process, we can react flexibly and inform our customers about shipping problems early on.”Tom Luxem Director inventory management
“With PAQATO we now have a partner on board who solves a problem that nearly all shop operators have: With this package, the retailer also hands over the customer communication to the mail order provider. However, if problems occur during shipping, the retailer must take responsibility for them and gets to experience the customer’s displeasure, often in the form of negative shop evaluations.”Stefan Heyne member of the board of management
“Especially the fast integration of PAQATO thanks to the direct pixi-connection immediately provided a noticeable relief in customer service. This allows us to now concentrate more effectively on our own core competencies.”Jan Pohlkamp Director
“To counteract customer service overload, Monsterzeug therefore looked for a solution that would allow easy integration and uncomplicated communication. We have found this partner in PAQATO, who respond to our problems and contribute ideas. The solution offered enables a central and complete control of these processes.”Tijana Stokic Head of Marketing