Fully automated and personalized communication
for a customer journey that makes your brand stand out against its competition.
Once set up, PAQATO sends the right status messages to your customers and directs them to your own track & trace page. You can choose messages to over 30 events on the package journey and also integrate additional information such as banners, promotions and complementary products. Your customers will be continuously informed and will no longer contact your service center for information on shipping status, changes or delivery dates.
Turn marketplace customers into online shop customers
Make marketplace customers aware of the diversity of your store’s selection during the package journey.
It has never been easier to motivate marketplace customers to buy from your online shop. Because with PAQATO you do more than just shipping parcels. You guide your marketplace customers back to your online store by sending them messages about the status of their parcel journey and inspire them with new promotions, additional products and offers to buy in your store.
Offer high level experience
Up to + 91% of your customers don’t complain when they are disappointed with the package delivery — they simply stop buying from you.
With PAQATO, your customers are proactively informed about status changes on the package journey. Your customers receive updates via their favorite communication channel, whether it’s via e-mail, SMS or WhatsApp. Even if the preparation for shipment takes longer or the customer’s address is incorrect; with PAQATO, your customer is always kept up to date and able to influence the package journey in time. There will be no more “Where-is-my-package” calls.