What is the secret formula of strong brands in e-commerce?

They let the sweet spot of the parcel journey work for them.

KoRo, Thalia, Peek & Cloppenburg and other growth champions don’t miss out on the sweet spot; because during the package journey, the customer’s anticipation is at its highest and customer communication most effectively with open rates of up to 110% and click-through rates of 70%.

KoRo, Thalia sowie Peek Cloppenburg und weitere Wachstumschampions lassen sich den Sweet Spot Paketreise nicht entgehen.
SPEAQ - Die Bestellung kommt morgen an. .

Fully automated and personalized communication 
for a customer journey that makes your brand stand out against its competition.

Once set up, PAQATO sends the right status messages to your customers and directs them to your own track & trace page. You can choose messages to over 30 events on the package journey and also integrate additional information such as banners, promotions and complementary products. Your customers will be continuously informed and will no longer contact your service center for information on shipping status, changes or delivery dates.

Turn marketplace customers into online shop customers
Make marketplace customers aware of the diversity of your store’s selection during the package journey.

It has never been easier to motivate marketplace customers to buy from your online shop. Because with PAQATO you do more than just shipping parcels. You guide your marketplace customers back to your online store by sending them messages about the status of their parcel journey and inspire them with new promotions, additional products and offers to buy in your store.

Mach Marktplatzkunden während der Paketreise auf die Vielfalt deines Shops aufmerksam.
SPEAQ – Die Bestellung liegt zur Abholung im Paketshop bereit

Offer high level experience
Up to + 91% of your customers don’t complain when they are disappointed with the package delivery — they simply stop buying from you.

With PAQATO, your customers are proactively informed about status changes on the package journey. Your customers receive updates via their favorite communication channel, whether it’s via e-mail, SMS or WhatsApp. Even if the preparation for shipment takes longer or the customer’s address is incorrect; with PAQATO, your customer is always kept up to date and able to influence the package journey in time. There will be no more “Where-is-my-package” calls.

Book your free and personal consultation now