Increase your store sales by up to + 10% with the same customers, by bringing them back to the store during the package journey.
Avoid costs from unnecessary returns or losing customers due to unsatisfactory communication during the package journey.
Less service tickets
Reduce incoming service requests from your customers by up to – 30% through automated post purchase communication. No more “Where-is-my-package” calls.
What do e-commerce growth champions do differently?
They make the sweet spot of the package journey work for them.
Most online shops perform well during the store experience, but when the order is sent on its way, the customer journey is thoughtlessly handed over to DHL, Hermes or Co.
KoRo, Thalia and other growth champions don’t miss out on this sweet spot; because during the package journey, customer excitement is highest and communication with customers most effectively, with open rates of up to 110% and click-through rates of up to 70%.
Turn marketplace buyers into shop customers
Make marketplace customers aware of the variety of your shop’s offerings during the package journey.
It has never been easier to motivate marketplace customers to buy from your store. Because with PAQATO you do more than just shipping packages. You bring your marketplace customers back to your online shop by sending them messages about the status of their package journey and inspire them with new promotions, complementary products and offers to buy in your store.
Stop losing customers
Up to + 91% of your customers don’t complain when they are disappointed with the package delivery – they simply don’t buy from you anymore.
With PAQATO, your customers are proactively informed about status changes on the package journey. Your customer receives the update via his favorite channel, whether it’s via e-mail, SMS or WhatsApp. Even if the shipment preparation takes longer, or the customer’s address is incorrect; with PAQATO, your customer is always kept up to date and can influence the package journey in time. “Where-is-my-package calls” no longer reach your team.
Fully automated and personalized communication
for a customer journey that differentiates your shop from the competition.
Once set up, PAQATO sends the right status messages to your customers and directs them to your track & trace page. You can choose from over + 30 messages on the package journey and also integrate additional information such as banners, promotions and matching products in the messages. Your customers will be continuously informed and will no longer ask for shipping status, changes or delivery dates in your service center.