Easy life 
for your Customer Service Team

Boost the Customer Happiness Barometer with PAQATO!

Inform your customers about the status of their package journey in a fully automated and personalized way. With PAQATO, there will be no more “where-is-my-package” calls. 

Mit PAQATO informierst du vollautomatisiert und personalisiert deine Kunden über den Status ihrer Paketreise

Reduce service requests

With PAQATO you reduce incoming service requests about the package status by – 30%, because your customers get informed automatically about every status change.

Know the package status

PAQATO lists all parcel shipments in an overview. This way, your team knows all the statuses of every package journey and can provide the appropriate answers immediately in case of queries.

Don’t lose customers

On the package journey, your customer’s excitement is at its peak. Don’t transfer the communication to third parties, such as DHL, Hermes or DPD.

An end to music on hold
for customers who don’t know where their package is.

With PAQATO, your customers are proactively informed about status changes on the package journey. Your customers receives the updates via their favorite channels, whether it’s via e-mail, SMS or WhatsApp. Even if the preparation for shipping takes longer or the customer’s address is incorrect; with PAQATO, your customers always stay informed and can influence the package journey in-time. “Where-is-my-package” calls no longer reach your team.